Claims and Lessons Learned

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Physicians may be unaware of the common factors that contribute to large loss claims and diagnostic errors that could lead to patient harm. In this session, Mr. Mercado will cover best practices to address patient follow-up, noncompliance and documentation in order to promote safe patient care.

Learning objectives:

1. Discuss the incidence of diagnostic errors, patient non-compliance and documentation in relation to closed claims data.
2. Describe issues contributing to diagnostic error.
3. Identify processes to support effective patient follow-up and manage patient non-compliance.
4. Articulate best practices related to documentation.
5. Identify risk management strategies to help prevent and minimize claims.

Disclosures: None.

The New York State Osteopathic Medical Society (NYSOMS) is accredited by the American Osteopathic Association (AOA) to provide osteopathic medical education to physicians. NYSOMS designates this program for a maximum of 1 AOA Category 1-A CME credits and will report CME and specialty credits commensurate with the extent of the physician's participation in this activity. 

All grievances may be directed to NYSOMS Executive Director at nysoms@nysoms.org. All grievances will receive an initial response within 30 days of receipt.  If the participant does not receive a satisfactory response, they can submit a complaint to the Bureau of Osteopathic Education of the AOA at 142 East Ontario Street, Chicago, IL 60611.