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Improving the Quality in Health Care

Total Credits: 1 including 1 AOA Category 1-A Credit(s)

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OPSC - California
Alissa Craft, DO, MBA
1 Hour 01 Minutes
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This lecture demonstrates how use of the PDSA cycle and data collection for quality improvement. Can help anyone improve almost any outcome or process desired. Examples bring to life not just clinical quality improvement for maintenance of certification, but also show how business processes can be tackled with the same principles. Anyone, from student to retired physician, beginner to expert, can gain knowledge from the information presented on the IHI PDSA cycle, control charts, Pareto charts, and process flow charts.

Learning Objectives:
1. Apply the IHI PDSA cycle to improve both processes and outcomes in clinical and non-clinical environments.
2. Interpret Pareto charts and control charts to assist in developing and monitoring PDSA cycles
3. Identify potentially best practices from multiple sources for implementation in your setting, clinical and non-clinical.

Disclosures: None Reported 

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the American Osteopathic Association (AOA). The Osteopathic Physicians and Surgeons of California (OPSC) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. 

Grievance Policy: OPSC strives to provide continuing medical education programs to fulfill the needs of the attendees and to meet the AOA Uniform Guidelines and AOA Accreditation Requirements. Comments, questions, or complaints should be forwarded to OPSC, by calling the OPSC Office at 916-822-5246 or by email to



Alissa Craft, DO, MBA Related seminars and products

From August 2015 – May 2017, Dr. Craft served as the Vice President of Accreditation at the American Osteopathic Association. In this role, she served as Secretary for the Commission on Osteopathic College Accreditation (COCA), the only accrediting agency for the 50 plus training locations for doctors of osteopathic medicine in the United States. 
Prior to joining the American Osteopathic Association, Dr. Craft served as Associate Dean for Academic Affairs at the New York Institute of Technology College of Osteopathic Medicine. While in clinical practice in neonatology, she served as Director of Quality Improvement and Patient Safety for Pediatrix Medical Group, a national practice management group overseeing the care of approximately 20% of the infants in our nation’s NICUs on any given day. 
She completed her osteopathic medicine degree at the Kirksville College of Osteopathic Medicine (now ATSU-KCOM) and her MBA at the University of Phoenix. She completed residency training at Phoenix Children’s Hospital and fellowship at the University of California, San Diego.

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